Help center

How can we help?

Short, practical guides for everything in Rolyio

Getting started

Connect your Google account

How to sign in to Rolyio with Google and grant permissions step by step, from basic sign-in to admin-level directory access.

Connect your Microsoft account

How to sign in to Rolyio with a Microsoft 365 or personal Outlook account, and how admins can approve Rolyio for the whole organization.

Sharing & permissions

Share a label

How to share a contact label with a person, a domain group, or your whole domain, and what the active and pending statuses mean.

Roles and permissions

What View, Edit, Can reshare, and Owner can do with a shared label — including an important warning about deleting contacts with the Edit role.

Invite your team

How to bring coworkers into Rolyio with team invites from the Team page and label invites from the Share dialog. Invite links expire after 7 days.

Sync & safety

How sync works

What Rolyio syncs, how fast changes propagate for Google and Microsoft accounts, how conflicts are resolved, and how to check the Sync monitor.

Trash and restore

Rolyio keeps a snapshot of every deleted contact for 30 days. Learn how to restore contacts in one click and how the Audit log tracks deletions.

Account & data

Delete your data

How to disconnect an account or delete your entire organization from Rolyio, and exactly what is deleted, what is retained briefly, and what is never touched.

Still stuck?

Write to us — we answer within one business day.